Broadband not working

[Kippy1]

Good Morning 

My Internet is not working we had this problem a couple of months ago and we had it checked out and it was an outside fault please can you send out an engineer to resolve this fault,

Many thanks 

Karen Parratt 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @Kippy1 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.