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Broadband not working

Kerrym86
First Timer
Message 4 of 4

Hi my broadband isn't working I've had an engineer out they told me it was fixed that's been 2 weeks and it still isn't working

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Message 1 of 4

Hi Kerrym86

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 2 of 4

Please complete your community forum profile details, @Kerrym86, for staff to identify your account. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

There may be a delay in staff reaching your thread due to the Bank Holiday weekend. Your thread is in the queue for attention. 

Gliwmaeden2, a fellow customer.

Divsec
Community Star
Message 3 of 4

Hi @Kerrym86 bad news is this is a long holiday weekend and most support staff here won't be around till  Tuesday. Save yourself a bit of time and please add your landline phone number to your community profile so that you can be identified. 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529 should get you  there.

Please don't post personal details here in the open. 

Silly suggestion have you tried rebooting your router?

I don't work here and all my opinions are my own.