Chat support will open after 9am in the morning, @Madgesloan:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Staff on the forum will be back from Monday. They'll need to identify your account from your community forum profile. Please make sure that has all been completed.
Go via your avatar; settings; drop down menu.... complete Personal Information. Scroll down to find the button to SAVE CHANGES.
Gliwmaeden2, a fellow customer.
