Broadband help

GaryNR32 · ‎22-08-2023

Good morning,

I'm getting variable download performance with my TalkTalk broadband.

Earlier today it was very sluggish and now it's fine. This has been happening on/off over the last week or so.

Any suggestions as to why?

Thanks

Gary

Karl-TalkTalk · ‎25-08-2023

Hi

That's good news, glad the new router has helped.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

GaryNR32 · ‎25-08-2023

Just received my new router, and have installed it.

Initial test is very good, speed is up to 46Mbps download.

Thanks!!!!

Gary

GaryNR32 · ‎25-08-2023

No, the speed tests go from 21mbps <=> 41 mbps , and seem to vary from minute to minute.

I've been sent a new router so we shall see if that helps.

Thanks for asking.

Gary

Gliwmaeden2 · ‎24-08-2023

Any improvement with speeds since the problem with the phone line got sorted this afternoon, @GaryNR32?

https://community.talktalk.co.uk/t5/Home-Phone/No-dial-tone-for-landline-broadband-working-fine/td-p...

Gliwmaeden2, a fellow customer.

Karl-TalkTalk · ‎24-08-2023

Hi

None that I'm aware of.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

GaryNR32 · ‎24-08-2023

Thanks Karl, as you say, it is a bit old.... I think it's steam powered! 🙂

Will give it a go as soon as I get it.

BTW, my VPN connection just dropped, are TalkTalk doing any BB testing etc?

Thanks again

Gary

Karl-TalkTalk · ‎24-08-2023

Hi

Your current router is a little dated, so I want to swap this out to see if this helps.

A new one is on the way.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

GaryNR32 · ‎24-08-2023

Hi Karl,

There are no other devices connected to the wifi, just my Mac.

Just run another speed test at 12:10 and it's 21Mbps download, 8Mbps upload.

I have to use my Three mobile tethering sometimes....

Thanks

Gary

Karl-TalkTalk · ‎24-08-2023

Hi

are your devices using wifi when checking your speeds?

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

GaryNR32 · ‎24-08-2023

Hello TalkTalk,

Can I have some response on this please? Just done another speed test and it's down to 22Mbps from a guaranteed 41Mbps...

My router is < five yards from my laptop and the BB download speed was 44Mbps the other night!

I look forward to your response.

Gary

Gliwmaeden2 · ‎22-08-2023

This could be related to the problem with the phone line that you reported here, @GaryNR32:

https://community.talktalk.co.uk/t5/Home-Phone/No-dial-tone-for-landline-broadband-working-fine/td-p...

Important to have these issues looked into together.

Gliwmaeden2, a fellow customer.

Broadband help

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