No dial tone for landline - broadband working fine??

[GaryNR32]

Morning, 

I don't get a dial tone with my landline and yet my broadband is working fine. 

I believe the phone is working OK but doesn't ring when I dial it either.

Any suggestions?

Also, do I have to have a landline if I never use it? 

Thanks

Gary

[Karl-TalkTalk]

Hi

I'm glad to hear that service has been restored for you.

Regards,

Karl. 

[GaryNR32]

Well, well , well....

I have a dial tone and I can ring my landline again!!!

So there was a problem on the TALKTALK side and not my side, as I thought.

Thanks for getting it resolved but no thanks for the hoops your chat support staff made me go through....

Regards

[Karl-TalkTalk]

Hi

I can see that this fault is now logged out to Openreach.

Regards,

Karl. 

[GaryNR32]

Yes, I've already run many speed tests and connection tests, with varying results. 

Have spent a few hours chatting to support staff too but to no avail....

Just thought I'd try a different angle of attack.

[Gliwmaeden2]

I see that you do in fact have a problem with your Broadband that you posted about today:

https://community.talktalk.co.uk/t5/Broadband/Broadband-speed-stability/td-p/2986192

This will be related to the phone line not working. 

[GaryNR32]

I don't have a second handset, so I'd have to go and buy one just for that purpose.

Thanks for your response, let's see what TalkTalk say.

Regards

[Gliwmaeden2]

It's a good idea to check with a second handset regardless, but otherwise it sounds like there's a fault on the line, @GaryNR32.

Have you checked it in My Connection (via Service Status Dashboard)? Go via the forum menu: help with your service. 

You can't have traditional ADSL or FTTC without the landline even if you never make calls - the infrastructure uses it.

With Full Fibre, new infrastructure is installed and you don't then have a landline.