Broadband speed stability

[GaryNR32]

Good morning,

I'm getting variable download performance with my TalkTalk broadband. 

Earlier today it was very sluggish and now it's fine. This has been happening on/off over the last week or so.

Any suggestions as to why? 

Thanks

Gary

 

 

[Karl-TalkTalk]

Hi

That's good news, glad the new router has helped.

Karl.

[GaryNR32]

Just received my new router, and have installed it.

Initial test is very good, speed is up to 46Mbps download.

Thanks!!!!

[GaryNR32]

No, the speed tests go from 21mbps <=> 41 mbps , and seem to vary from minute to minute. 

I've been sent a new router so we shall see if that helps.

Thanks for asking.

[Gliwmaeden2]

Any improvement with speeds since the problem with the phone line got sorted this afternoon, @GaryNR32?

https://community.talktalk.co.uk/t5/Home-Phone/No-dial-tone-for-landline-broadband-working-fine/td-p...

[Karl-TalkTalk]

Hi

None that I'm aware of.

Karl.

[GaryNR32]

Thanks Karl, as you say, it is a bit old.... I think it's steam powered! 🙂

Will give it a go as soon as I get it. 

BTW, my VPN connection just dropped, are TalkTalk doing any BB testing etc?

Thanks again

[Karl-TalkTalk]

Hi

Your current router is a little dated, so I want to swap this out to see if this helps.

A new one is on the way.

Karl.

[GaryNR32]

Hi Karl,

There are no other devices connected to the wifi, just my Mac.

Just run another speed test at 12:10 and it's 21Mbps download, 8Mbps upload.

I have to use my Three mobile tethering sometimes....

Thanks

Gary

[Karl-TalkTalk]

Hi

are your devices using wifi when checking your speeds?

Karl

[GaryNR32]

Hello TalkTalk, 

Can I have some response on this please? Just done another speed test and it's down to 22Mbps from a guaranteed 41Mbps...

My router is < five yards from my laptop and the BB download speed was 44Mbps the other night!

I look forward to your response.

Gary

[Gliwmaeden2]

This could be related to the problem with the phone line that you reported here, @GaryNR32:

https://community.talktalk.co.uk/t5/Home-Phone/No-dial-tone-for-landline-broadband-working-fine/td-p...

Important to have these issues looked into together.