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For queries about your TalkTalk broadband service.

Broken Firmware Update?

ggttjm
Popular Poster
Private Message
Message 6 of 6

Adding to other recent posts here I think a firmware update is causing me issues - What's App in particular is taking time to connect, when its usually instant.

 

I'm on SG4K100158 now (as of yesterday/today?)My router is Sagecom FAST 5364 3

 

I had the same issues last May and the solution was a firmware roll back. Is another one available please? I was on SG4K10002829t previously, and that was fine.

 

Setting Firewall to medium security does improve matters, but isn't really an acceptable solution.

 

Thank you

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5 REPLIES 5

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 6

Hello,

 

UPDATE - Your router firmware has now updated to V174. This should resolve the firewall issue. Please let us know if you experience any further issues.

 

Thanks

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 6

Hi ggttjm

 

Our Devices Team are looking into this and I will post back as soon as I have further information.

 

Thanks

 

Debbie

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Message 3 of 6

It really isn't, as your own experience seems to have shown. If you are concerned about individual devices then maybe choose the custom option, if those devices themselves do not have their own capabilities. What is it you are trying to achieve? 

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Olivia45
Popular Poster
Private Message
Message 4 of 6

I'm afraid ferguson that your statement is categorically incorrect.

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ferguson
Community Star
Private Message TalkTalk
Message 5 of 6

The TalkTalk Hub is designed to work on the Medium security setting, anything else is likely to cause issues as you have seen. 

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