Bt call saying internet is public not private

[Counttuten]

Hi there, just had a call from BT on landline saying their techs had found my internet was public and not private so I need to change ip adress or hackers could access my internet etc even sent me an email from btcomms@info.bt.com is this a thing or another scam? 

[Mandisa-TT]

Great! If you need further assistance, please feel free to reach out. Take care!

[Counttuten]

Hey there Amahle, sorry yeah I reported the email as a scam but deleted it?! Thanks for all your help ;o)

[Mandisa-TT]

Hi @Counttuten let us know if you have reported the email and if there is anything else we can assist you with.

[KeithFrench]

BT has no direct contact with TalkTalk customers; therefore, it is a definite scam.

[nambuso-TT]

Thank you for your guidance, @Gliwmaeden2. @Counttuten , please keep us updated on whether the steps recommended by @fr8ys were effective. Thanks!

[Gliwmaeden2]

@Counttuten, it will be a variant of the scam where they pretend to be Microsoft etc. They are just trying to sound plausible by saying BT.

Your Internet doesn't even have a static IP address anyway, as a residential service, so it was absolute rubbish. 

[amahle-TT]

Thank you @fr8ys.

[fr8ys]

@Counttuten while you discuss if this is a scam with @amahle-TT if you have any concerns regarding your IP address, turn off your router for at least 30 minutes, and if a full fibre customer, your ONT box too as this will start a new session and allocate a new IP.

Btw, If it was BT supposedly calling you, it suggests a scam as you are not a BT customer.

[amahle-TT]

Hi there @Counttuten, please confirm if you have received any suspicious emails or scam emails? you can also refer to the link below to know more

Phishing emails - everything you need to know