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Broadband help

For queries about your TalkTalk broadband service.

Bt openreach modem has died

GrahamC3
First Timer
Private Message TalkTalk

on ‎24-09-2024 05:18 PM

Message 5 of 5

Hello, 

How do I get in touch with someone about my modem?

I have tried powering on and off,pressed reset button and have checked the socket it is plugged into but nothing is happening,

Thanks 

Labels:
0 Likes
4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message
In response to GrahamC3

on ‎25-09-2024 07:27 AM

Message 1 of 5

Hi GrahamC3,

 

Welcome to the Community, yes please let us know how you get on

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to GrahamC3

on ‎24-09-2024 07:08 PM

Message 2 of 5

OK, do let us know how you get on. 

0 Likes

GrahamC3
First Timer
Private Message TalkTalk

on ‎24-09-2024 06:53 PM

Message 3 of 5

Thanks, just been talking to help desk and they are sending engineer over to me 

ferguson
Community Star
Private Message TalkTalk

on ‎24-09-2024 05:43 PM

Message 4 of 5

Can you clarify which service you have i.e. regular FTTC, GFast, or Full Fibre?

 

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

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