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Broadband help

For queries about your TalkTalk broadband service.

Cisco VPN problems

palandiya_001
First Timer
Private Message TalkTalk

on ‎25-09-2024 08:00 AM

Message 4 of 4

Hi

Same as so many others, my Anyconnect has stopped working.  Talk talk live support was useless and told me to go to my IT department.  It seems there are ways to reset the firmware of the router??  Please can someone help me with that.

My settings are: 

TalkTalk Wi-Fi Hub
version SG4K100202

 

Thanks a lot.

 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to palandiya_001

on ‎25-09-2024 08:16 AM

Message 1 of 4

Hi

 

That's excellent, thank you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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palandiya_001
First Timer
Private Message TalkTalk

on ‎25-09-2024 08:15 AM

Message 2 of 4

Thanks Karl.

 

Are these the details you need?

 
Cisco AnyConnect Secure Mobility Client 4.10.07073  
(Wed Sep 25 08:15:03 2024)
 
Transport Information
Protocol: IKEv2/IPsec NAT-T

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2024 08:13 AM

Message 3 of 4

Hi

 

Sure, I'll roll back the firmware now.  Can you also please confirm the VPN Protocol and version so I can feed this back.

 

You will find this under Settings within the VPN Client.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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