Broadband help

palandiya_001 · 3 hours ago

Hi

Same as so many others, my Anyconnect has stopped working. Talk talk live support was useless and told me to go to my IT department. It seems there are ways to reset the firmware of the router?? Please can someone help me with that.

My settings are:

TalkTalk Wi-Fi Hub
version SG4K100202

Thanks a lot.

Karl-TalkTalk · 3 hours ago

Hi

That's excellent, thank you.

Karl.

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palandiya_001 · 3 hours ago

Thanks Karl.

Are these the details you need?

Cisco AnyConnect Secure Mobility Client 4.10.07073

(Wed Sep 25 08:15:03 2024)

Transport Information

Protocol: IKEv2/IPsec NAT-T

Karl-TalkTalk · 3 hours ago

Hi

Sure, I'll roll back the firmware now. Can you also please confirm the VPN Protocol and version so I can feed this back.

You will find this under Settings within the VPN Client.

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Broadband help

Cisco VPN problems