CANNOT CONNECT AFTER HOME MOVE

[James_92]

I have moved homes and the go live date of today (09.06.2022). I woke up this morning and noticed the router is now showing a white light.  However, when I try to connect any devices to the internet, I get a notification saying I need to sign in. When trying to do so, I get the error message "You do not have permission to view this directory or page". This is on the webpage connectionerror.testingbb.com/bbstatus.aspx 

Could someone please help ASAP 

*I HAVE ALREADY FACTORY RESET ROUTER - NOTHING CHANGED

** I HAVE FORGOT ROUTER AND RECONNECTED ON MY DEVICES - NOTHING CHANGED

[Michelle-TalkTalk]

Morning,

Thanks for confirming and I'm glad to hear that this is now working. I've sent you a Community Survey via PM.

Thanks

[James_92]

@Chris-TalkTalk it actually looks like it’s working now thank you 

[James_92]

@Chris-TalkTalk @Looks like there is a fault in my line when I run a line test. Could you confirm we are still on track to get internet tonight? 

[Chris-TalkTalk]

Hi James_92,

It can be anytime today, up until midnight, The order still appears to be in progress, there's no indication that it's been delayed. If your service doesn't go live today just let us know and we'll look into it further

Chris

[James_92]

@Chris-TalkTalk can you check again please. Anyway you can speed this up. I need to work from home and was expecting internet to be up and running today as per date on my account 

[Chris-TalkTalk]

OK thanks James. It looks as though the activation isn't complete yet, it should complete some time today

Chris

[James_92]

Not yet @martswain 

@Chris-TalkTalk yes 

[James_92]

Thanks for your reply. I haven’t had my email or text through yet. Should I be waiting for that. Noticed the white light on the router and activation date is today so thought it would be working 

[martswain]

@James_92 

Have you have a confirmation by text or email that your service is now live ?

That message usually means that your connection has not authenticated on the network.

Although you may now be physically connected to the street equipment the connection may not fully go live until later in the day and at any time up until midnight.

[Chris-TalkTalk]

Hi james_92,

I'm sorry to hear that you're experiencing problems with your service. Could you confirm that the telephone number in your community profile is your current TalkTalk landline telephone number

Chris