Can't connect to work Vpn

[Luke8]

Hi, 

I have just recently had future fibre installed at my home with a new router and now I am unable to connect to my work Vpn when I never had a problem before, when I try to connect it comes up with the below message:

"The VPN connection between your computer and the VPN server could not be completed. The most common cause for this failure is that at least internet device (for example, a firewall or a router) between your computer and the VPN server is not configured to allow Generic Routing Encapsulation (GRE) protocol packets. If the problem persists, contact your network administrator or Internet Service Provider"

Please can someone help with what I need to do to get this to work? I have tried restarting the router but had no luck 

[Debbie-TalkTalk]

Hi Luke

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Luke8]

Hi Debbie, 

I can confirm this is working now. 

Thank you 

[Debbie-TalkTalk]

Hi Luke 

Is this working ok now?

Thanks

[Debbie-TalkTalk]

Hi Luke

The firmware has now updated, please can you retest?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Luke 

No problem 🙂

Debbie

[Luke8]

That's great!

Thank you 

[Debbie-TalkTalk]

Hi Luke

Thank you. I need to make a change to your router firmware.

I will post back to confirm once this has been completed.

Thanks again.

Debbie

[Luke8]

Hi I have now added the requested information. 

Thanks 

[Debbie-TalkTalk]

Hi Luke8

Please can you add your name and TalkTalk landline number/order number to your Community Profile.

We can then take a look at this for you.

Thanks

[ferguson]

Which router do you have? Subject to that, if you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.