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Broadband help

For queries about your TalkTalk broadband service.

Cancel Service

ACameron
First Timer
Private Message

on ‎09-08-2022 07:25 PM

Message 2 of 2

Hi,

 

 

I would like to cancel my service. I got an email saying a letter would be sent to my address with info about ending my contract but I have recently moved out so will not have access to that letter.

 

Would it be possible to get this information sent to a different address or even my email address with this info and the address for returning my hub etc.

 

Thanks,

Craig
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fr8ys
Community Star
Private Message TalkTalk

on ‎09-08-2022 07:49 PM

Message 1 of 2

Staff here are unable to deal with cancellations.
You will need to speak to the Loyalty Team
0345 172 0088 is currently working. Say "Loyalty Team" or "leaving TalkTalk" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.
You may though have to listen to a few lengthy recorded messages, but if you persevere you should get through to someone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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