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Broadband help

For queries about your TalkTalk broadband service.

Cancellation Acknowledgement Email?

1zhen
First Timer
Private Message

on ‎17-08-2023 11:56 AM

Message 2 of 2

Hi, 

 

I just called in to Talktalk to cancel my plan on 15 August, and I have yet to receive a cancellation acknowledgement email, even though I was told over the phone that the email will be sent to me. I could still access my Talktalk account after 2 days. How long is the wait for the confirmation of the cancellation of Broadband plan with Talktalk? 

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎17-08-2023 12:35 PM

Message 1 of 2

Hi @1zhen 

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

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