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Broadband help

For queries about your TalkTalk broadband service.

Cancelling

mophedben
First Timer
Private Message TalkTalk

on ‎10-11-2024 12:13 PM

Message 3 of 3

Hello, my home telephone and broadband contract (transferred from Shell broadband) is due to end on the 16 January 2025. I would like all services (and billing) from talktalk to cease on this end of current contract date, what steps do I need to take in the interim to ensure my service is terminated and account closed? 

 

 

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎11-11-2024 10:02 AM

Message 1 of 3

Hi mophedben

 

Call the loyalty team on 03451720088. They will be able to assist you with this

 

Sorry for any inconvenience caused 

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ferguson
Community Star
Private Message TalkTalk

on ‎10-11-2024 12:39 PM

Message 2 of 3

Have a look at the help article here:

 

https://community.talktalk.co.uk/t5/Broadband/Cancelling/m-p/3075852

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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