Cannot connect to my company VPN with new Sagemcom router

[chaintech]

Hi, I have had a new TalkTalk router Sagemcom FAST 5364-3.T8, and I now I cannot connect oto my companies VPN.  Is there a firmware update I need to apply ?

[Debbie-TalkTalk]

Hi chaintech

I'm so glad to hear this, thanks for confirming 🙂

Debbie

[chaintech]

Thank you , I have tested my VPN and I can now connect as expected.  Many thanks for your help.😁

[Debbie-TalkTalk]

Hi chaintech

Your router firmware has now updated to version 158.

Thanks

Debbie

[Debbie-TalkTalk]

Hi chaintech

I'm really sorry about this.

Our Devices Team have advised that updates on the firmware should now be available within the next 2 weeks.

We are currently still experiencing issues updating the router firmware.

Thanks

[Chris-TalkTalk]

I'm sorry there's no update yet. I've tried the firmware update again but unfortunately it has again failed

Chris

[chaintech]

Hi, is there any update on this as it is causing me issues connecting to work and I am struggling

[Chris-TalkTalk]

There's currently an intermittent problem that we are trying to get resolved. It means that unfortunately firmware updates are failing most of the time

Chris

[chaintech]

Hi Chris

What could be causing it to fail to update ?

Best Regards

Terry

[Chris-TalkTalk]

I've tried to update the firmware again but unfortunately it's failed again. We'll continue to try

Chris

[Chris-TalkTalk]

Hi chaintech,

I'm sorry, we are unable to send you the firmware file, we have to update the firmware remotely

Chris

[chaintech]

Hi Debbie

Would you be able to send me the firmware file to update my router.  I am an IT professional and I have already seem where to update the firmware in the router.

Please advise ?

[Debbie-TalkTalk]

Hi chaintech

I'm really sorry to hear this.

I need to make a change to your router firmware but the update keeps failing at the moment.

Please can you leave the router switched on and we will keep trying to update your router firmware.

Thanks

Debbie

[ferguson]

The support team here can help with this. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.