Replacement router

[Jose65]

Ho , sadly my router is not working and hasn't been since Wednesday. I have reported the fault and gone through online and on the phone all of the checks to ascertain that the line is ok but the router is not. I simply now need a replacement router.  I have an engineer who is coming out to check that it is indeed the router which is faulty despite the undeniable evidence that it is. The appointment is for 6 days from now. I am in despair as I need to be online every day for work.  How can I get a replacement please can anyone help ?

[Debbie-TalkTalk]

Hi Joe

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Jose65]

Fabulous. Thank you so much. And to others who have replied. The router arrived today and we're back in business. 

Many, many thanks. 

Joe

[Debbie-TalkTalk]

Hi Jose65

Apologies for the delay.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Skynet_TX]

Hi @Jose65,

The support team here will be back tomorrow and will be able to take a look at this for you. If they agree that a replacement router is required they may be able to arrange that for you.