We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Cannot log in to Broadband account online

Aid45
Team Player

‎09-03-2023 07:18 PM - edited ‎09-03-2023 08:51 PM

Message 5 of 5

I have recently upgraded my BB package for another 18 months.

I have tried to log into my account via a browser but i guess I tried to many combinations of my password as I've not logged in for ages and now I have been blocked due to suspicious activity!

How do I get back in. I reset my password but I still couldn't log in. 

Labels:
0 Likes
4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Aid45

on ‎13-03-2023 12:12 PM

Message 1 of 5

Thanks for the update, glad its sorted. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Aid45
Team Player

on ‎13-03-2023 11:32 AM

Message 2 of 5

Yes thanks. Tried the day after

0 Likes

Aid45
Team Player
In response to Arne-TalkTalk

on ‎13-03-2023 11:31 AM

Message 3 of 5

Yes. Thank you I did. Tried the day after

 

0 Likes

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2023 10:53 AM

Message 4 of 5

Hi @Aid45

 

Did you manage to log in eventually. 

 

The account is not showing as restricted.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes
© TalkTalk 2025