Cant access work vpn

[Andymuz]

When trying to access my work vpn I recieve the below message. I dont have this problem when connected to any other network, only my home talk talk one

 

[Debbie-TalkTalk]

Hi Andy

I'm so glad to hear this, apologies for the issues you have experienced reporting this fault.

If you do experience any further issues then please let us know on the Community.

Thanks

Debbie

[Andymuz]

Hi Debbie

This has worked! thank you so much for your help.

[Debbie-TalkTalk]

Hi Andy

The firmware has now updated, please can you retest?

Thanks

[Debbie-TalkTalk]

Hi Andy

Thank you. I've asked our Devices Team to update your router firmware.

Please can you leave the router switched on and I will post back to confirm once the firmware has been updated.

Thanks again.

Debbie

[Andymuz]

Debbie

i have added this, but please note, i do not have a landline phone connected

[Debbie-TalkTalk]

Hi Andy

Please can you also add your TalkTalk landline number to your Community Profile, we can then locate your line details.

[Andymuz]

Michelle

I think I have updated this information, the whole talk talk website and set up is not user friendly whatsoever. I have been on the phone with your 'Technical department', I have been through online chat and now this forum and still no help from anyone. please give me a solution for this asap

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks