Capped Broadband Download Speed

[Wolverine1]

Hi I used to have faster download speeds available, but I appear to be now capped at exactly 60mbps ! , which I find quite frustrating. Can this be uncapped to provide my full speed as before please? Thanks.

[Wolverine1]

Thankyou Debbie, will do.

[Debbie-TalkTalk]

Hi Wolverine1

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

[Wolverine1]

Hi Debbie,

That's fine, definitely worth a try and thankyou for your help.

[Debbie-TalkTalk]

Hi Wolverine1

Ok I think we should send a router first as the line test is clear. Are you happy for me to arrange this?

[Wolverine1]

Hi Debbie,

No not had a replacement router as still got the original router I was issued with.

Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

Thanks for your reply.

Have we recently sent you a replacement router for testing?

[Wolverine1]

Hi Debbie, 

Until recently my router was syncing at 72 mbps 

Since this has changed to 60 the connection can be choppy at times and can also be slow which never happened before even with a few people connected on the network.

Thanks

[Debbie-TalkTalk]

Hi Wolverine1

Thank you. The line test is clear and your line is in sync at 59.9mb.

What speed were you previously receiving? (when running speed tests)

[Wolverine1]

Hi Debbie,

I've updated my details as requested 

Thanks.

[Debbie-TalkTalk]

Hi Wolverine1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks