Cisco Secure Client Not Working

[DarrenM1]

Hi, I'm looking for help. I can no longer work from home via Cisco Secure Client and looking at other posts it would appear to be a router issue. I've chatted with support who were unable to help and are sending a new router - tbh no email confirmation about a router order so unsure this is coming. Can someone here help at all?

[Debbie-TalkTalk]

Hi Darren @DarrenM1 

That's great, thanks for confirming.

Yes we have stopped the current firmware rollout and this issue will be fixed in the next firmware version.

[DarrenM1]

Hi @Debbie-TalkTalk ,

I've check my connection and the issue appears to be resolved.

I assume FW updates are blocked until a fix is found?

Thanks for helping.

Darren

[Debbie-TalkTalk]

Hi @DarrenM1 

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

[DarrenM1]

Thanks, that's what I thought reading other comments but couldn't convince the guy on the support chat

[Gliwmaeden2]

It's probably affected by the firmware version on your current router, and would simply need a firmware rollback if that's the case, @DarrenM1.

Staff are not on here at weekends. 

Leave your router plugged in and switched on. If you need to avoid downtime on Monday, tell them when is not a good time to lose the connection for 5 minutes or so.