Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Compensation for loss of internet

smartantz
First Timer
Private Message TalkTalk

on ‎23-10-2024 09:01 AM

Message 3 of 3

My internet stopped working on 25th September, I reported it on 26th September - it was eventually fixed on 4th October and I have been told Talk Talk are giving me £19.52 compensation - how is that worked out?   I am not happy and will report to ofcom if the offer isn’t increased - how do I speak to anyone at Talk Talk about this?

 

Labels:
0 Likes
2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎25-10-2024 08:29 AM

Message 1 of 3

Hello,

 

Did the Help Guide help with your query?

 

Thanks

 

Michelle

 

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎23-10-2024 09:14 AM

Message 2 of 3

Hi @smartantz this link should answer your questions

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026