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Broadband help

For queries about your TalkTalk broadband service.

Compensation for loss of internet

smartantz
First Timer
Private Message TalkTalk

on ‎23-10-2024 09:01 AM

Message 3 of 3

My internet stopped working on 25th September, I reported it on 26th September - it was eventually fixed on 4th October and I have been told Talk Talk are giving me £19.52 compensation - how is that worked out?   I am not happy and will report to ofcom if the offer isn’t increased - how do I speak to anyone at Talk Talk about this?

 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎25-10-2024 08:29 AM

Message 1 of 3

Hello,

 

Did the Help Guide help with your query?

 

Thanks

 

Michelle

 

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Divsec
Community Star
Private Message TalkTalk

on ‎23-10-2024 09:14 AM

Message 2 of 3

Hi @smartantz this link should answer your questions

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

I don't work here and all my opinions are my own.
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