Router constantly disconnecting

[AndrewNichols]

Hi, I believe I’ve got an issue with my router - DG8041W-2.T5

The router loses connection, flashes white/orange for a minute, then reconnects.

This happens multiple times per day, and has got more frequent over the last few weeks.

I’ve already tried a factory reset, no change. Have run line tests etc with no issue. The router always reconnects successfully.

I suspect the router is faulty. Is it possible to get a replacement sent out?

Thanks,

Andrew

[Debbie-TalkTalk]

Morning @AndrewNichols 

That's great, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[AndrewNichols]

Good morning, no further issues to report. 

Really appreciate your help. 

[Debbie-TalkTalk]

Hi @AndrewNichols 

How's the connection been since your last post?

[Debbie-TalkTalk]

Hi @AndrewNichols 

Thank you 🙂

If you experience any further issues before Friday then please let me know here.

Debbie

[AndrewNichols]

Yes, no problem. 

[Debbie-TalkTalk]

Hi @AndrewNichols 

The router can update to the latest firmware version just after it's been connected.

Please can you continue to monitor the connection for the rest of the week and I will check in again with you on Friday?

[AndrewNichols]

Hi Debbie.

It seems better, my ring alarm system reported the network went down twice on Saturday night/Sunday morning early hours. Could this have just been router updates? I remember being told this may happen at times when I first joined TalkTalk. 

[Debbie-TalkTalk]

Morning @AndrewNichols 

How are you getting on?

[Debbie-TalkTalk]

Hi @AndrewNichols 

That's great 🙂

I will check in again with you on Monday.

[AndrewNichols]

Hi,

Yes I’ve received it, will be setting it up today. Thanks again for your help 

[Debbie-TalkTalk]

Hi @AndrewNichols 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @AndrewNichols 

No problem 🙂

Debbie

[AndrewNichols]

Thank you 

[Debbie-TalkTalk]

Hi @AndrewNichols 

Apologies for this.

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks 

Debbie

[AndrewNichols]

Thanks for your help Keith, glad to have my suspicions on the router being faulty confirmed. 

[KeithFrench]

This is due to a bug in firmware V1.05. This router is now discontinued & I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.