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For queries about your TalkTalk broadband service.

Confirmation of replacement router despatch

weeEff76
First Timer
Private Message TalkTalk

on ‎15-12-2023 07:45 PM

Message 6 of 6

Good Evening

I ‘chatted’ with Technical Support yesterday evening regarding a broadband fault and they were able to test and confirm that my router was faulty and that a new one would be sent to me. 
I’ve checked My Account today and a Wi-Fi Hub shows as a ‘pending order’ but when I click on the link there is no further information - indeed the page suggests that there are no ‘Open Orders’. 
Is there something else I can do to confirm despatch?

Usually relaxed
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5 REPLIES 5

Chris-TalkTalk
Support Team
Staff
Private Message
In response to weeEff76

‎18-12-2023 01:17 PM - edited ‎18-12-2023 01:18 PM

Message 1 of 6

That's great, thanks for letting me know


Chris

Chris, Community Team 

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weeEff76
First Timer
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎18-12-2023 01:16 PM

Message 2 of 6

Hi

Im happy to confirm that I have my replacement router. 
Delivered by Yodel Saturday evening - WiFi ‘up and running’ again in less than 48 Hrs. since reporting fault. Very pleased with service received. 

Usually relaxed
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Chris-TalkTalk
Support Team
Staff
Private Message
In response to weeEff76

on ‎18-12-2023 10:24 AM

Message 3 of 6

Hi weeEff76,

 

Have you received your router yet?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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weeEff76
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎15-12-2023 08:48 PM

Message 4 of 6

Hi Gliwmaeden2.
I appreciate your response and for the ‘heads up’ regarding Staff not being back ‘til Monday! I’ll try your suggestion tomorrow. 

P.S You’re a ‘good omen’!! I’ve just received an email from Yodel saying my package is on its way!! Thank you. 

Usually relaxed

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎15-12-2023 08:37 PM

Message 5 of 6

Just use Chat or phone 03451 720088 after 9am Saturday, @weeEff76.

 

Staff will not be back on here before Monday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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