Connection off and on many times for months.
on 05-04-2024 01:55 AM
Message 17 of 17
Any updates after 4 months of disconnection ? Wed 3-4-24 off and on 6 times, Thursday once & Fri today 1-28 am.
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16 REPLIES 16
on 23-04-2024 06:45 AM
Message 1 of 17
Hi Joe,
Great, thank you.
Michelle
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on 22-04-2024 03:34 PM
Message 2 of 17
Hi Chris, thank you and we will be in and let you know. Joe.
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on 22-04-2024 11:17 AM
Message 3 of 17
I've booked the engineer for tomorrow afternoon - April 23 2024, PM - please let us know how you get on
Chris
Chris, Community Team
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on 22-04-2024 11:10 AM
Message 4 of 17
Hi Joe,
I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
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on 22-04-2024 10:17 AM
Message 5 of 17
It's specifically the acceptance of the engineer charge that was needed, @Joe902, as well as "yes, book an engineer".
Not quite clear enough.
Gliwmaeden2, a fellow customer.
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on 22-04-2024 09:59 AM
Message 6 of 17
I replied on the 11th.
Actions speak louder than words.
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on 22-04-2024 09:56 AM
Message 7 of 17
(Hi Michelle and yes book an engineer in the afternoons but not next Wed 17th)
I replied on the 11th,
Afternoons only but give me a date.
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on 22-04-2024 07:49 AM
Message 8 of 17
Hi Joe,
We just need you to confirm acceptance of possible time related engineer charges before we can book the engineer visit for you. Could you also provide a few more days availability please?
Thanks
Michelle
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22-04-2024 07:06 AM - edited 22-04-2024 07:13 AM
Message 9 of 17
You were offered an engineer visit but don't appear to have replied on this thread, @Joe902.
If you need an engineer out, you do need to accept potential engineer charges.
Cancelling the Direct Debit may trigger other charges. If you do leave, any money Talktalk might owe you needs to be claimed back via My Account using those same details.
You seem to keep backing out of forum support whenever staff offer to send an engineer:
https://community.talktalk.co.uk/t5/Broadband/Connection/td-p/3025426/page/2#M864173
If you don't give Talktalk a chance to sort this properly and you are still in contract, if you want to leave you are unlikely to avoid early termination fees.
Gliwmaeden2, a fellow customer.
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on 22-04-2024 01:53 AM
Message 10 of 17
Hi, entering 5 months now without any progress, why am i paying for a poor service with a crackling phone and the internet going off every day ? Saturday 5 times and Sunday 4 times , cannot watch catch up in peace. Next stage is to cancel direct debit payments .
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on 22-04-2024 01:45 AM
Message 11 of 17
Hi, entering 5 months now without any progress, why am i paying for a poor service with a crackling phone and the internet going off every day ? Saturday 5 times and Sunday 4 times , cannot watch catch up in peace. Next stage is to cancel direct debit payments .
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on 11-04-2024 03:22 PM
Message 12 of 17
Hi Joe902,
If you'd like us to book the engineer visit can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
- Confirm your mobile number
Thanks
Chris
Chris, Community Team
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on 11-04-2024 02:56 PM
Message 13 of 17
Hi Michelle and yes book an engineer in the afternoons but not next Wed 17th.
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on 11-04-2024 07:23 AM
Message 14 of 17
Hi Joe,
I've re-run the line test which is still detecting a potential fault towards the property. If all testing has been completed at the test socket and with 2 different routers then the next step will be to arrange an engineer visit to the property. Please let us know if you would like to arrange an engineer visit.
Thanks
Michelle
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on 10-04-2024 06:21 PM
Message 15 of 17
Any updates after 4 months of disconnection ?
Still going on mon/tues/wed. 8th 9th 10th April.
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on 05-04-2024 06:54 AM
Message 16 of 17
Hi Joe902,
I can see that Michelle offered to send an engineer on the 27 March on your other thread, would you like us to arrange this?
Chris
Chris, Community Team
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