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Connection randomly drops and reduced speed

Jon1234
Team Player
Message 4 of 4

Back in March this year my tariff switched to Fibre 65 with a guaranteed download speed is 46 Mb/s. All has been great until the last couple of weeks. The connection has been randomly dropping daily and I have just checked the router dashboard which showing a current Download speed of 32.4 Mbps and an Upload speed 12 Mbps. Would someone be able to look into this for me?

 

Regards,

Jon1234

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3 REPLIES 3

Message 1 of 4

Hi Jon

 

Thanks for confirming this.

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Thanks

 

Debbie

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Jon1234
Team Player
Message 2 of 4

Hello Debbie,

Thank you for getting back to me.
Yes the router is connected at the test socket.

Regards,
Jon.

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Jon

 

I'm sorry to hear this.

 

I've completed a line test which has detected a potential fault towards the property and Openreach are requesting that we arrange an engineer visit.

 

Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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