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Broadband help

For queries about your TalkTalk broadband service.

Contract renewal

Folle34
Popular Poster
Private Message

on ‎07-10-2022 10:57 AM

Message 4 of 4

My Fibre 65 contract expires soon and I want to renew it (i.e. transfer to the new 2-yr Fibre 65 contract). How can I make sure that the new contract starts immediately after the old one and not before ?

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3 REPLIES 3

martswain
Philosopher
Private Message TalkTalk

on ‎07-10-2022 06:37 PM

Message 1 of 4

If you do renew on the phone your new contract always starts immediately, you cannot post-date the renewal.

 

That's the way it has always worked with TT.

0 Likes

Folle34
Popular Poster
Private Message
In response to Arne-TalkTalk

on ‎07-10-2022 04:45 PM

Message 2 of 4

Hi Arne

Good idea - I thought that might be the only way - I'll do that.

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Arne-TalkTalk
Support Team
Staff
Private Message

‎07-10-2022 12:30 PM - edited ‎12-10-2022 08:09 AM

Message 3 of 4

Hi @Folle34

 

Best option would be to call the loyalty team on 03451720088 They will be able to help.

 

Regards

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