DNS Issues random disconnects

[wpa_2]

Every now and then I lose internet its only briefly but can be a little annoying. 

I added some logs in screenshot form I attached to this post.  

Another other information need just ask.

TalkTalk Wi-Fi Hub
version SG4K100130

Hardware Version >> FAST5364 3.00

Software Version >> 

SG4K100130

Cheers

[Debbie-TalkTalk]

Hi wpa_2

How has the connection been since you connected the replacement router?

Thanks

Debbie

[wpa_2]

I shall defo do that thank you for the tip. 🙂

[Gliwmaeden2]

When you do return the old router keep a record of the tracking number and a certificate of posting, @wpa_2.

The recording and processing of returned routers often get delayed at Talktalk's end, resulting in them sending out a bill for £50....

So hang onto the paperwork!

[wpa_2]

Shall I return the old return using the prepaid envelope, This router seems a lot better already I like the advanced settings on the new one. 

I shall monitor my internet over next couple of days and report back. 

Cheers

[ferguson]

No worries. 

[wpa_2]

You are correct it is different, I shall test it now then thank you very much. 

[ferguson]

The Huawei looks superficially similar to the Sagemecom, but has an all black fascia as opposed to bronze holes, so have you in fact got the same model? 

[wpa_2]

Received router have not tested it yesterday but just to say its the same as what I already have so is it still worth trying?> 

Cheers

[Debbie-TalkTalk]

Hi wpa_2

Thanks for you reply.

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[wpa_2]

If you think that would solve the issues then yes I'm willing to give it ago.

thanks for the swift reply. 

[Debbie-TalkTalk]

Hi wpa_2

I'm really sorry to hear this.

The firmware your router currently has should resolve the reported DNS issues.

I've completed a line test which hasn't detected any faults but I can see some re connections.

Would you like me to send a Huawei WIFI hub to see how the connection compares?

Thanks

Debbie