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DNS name resolution failure - dozens per day

Antony9
Popular Poster

‎20-04-2021 01:02 PM - edited ‎20-04-2021 01:11 PM

Message 25 of 25

Hi there, 

I connect to a VPN for work purposes and am suffering broadband dropouts, which ends up crashing my software (my work software calls it "packer server errors" in an error box which pops up). So I looked in the router logs for the TalkTalk WifiHub, and have dozens and dozens of "DNS name resolution failures" through the day every day.

 

Could this be causing the dropouts? If so, what can be done? Have already phoned TalkTalk and they did a line check which confirmed everything is fine but offered no more resolution.

 

Thanks

 

Antony 

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24 REPLIES 24

Antony9
Popular Poster
In response to Debbie-TalkTalk

on ‎20-04-2021 02:05 PM

Message 21 of 25

Sorry, this *is* on a wired connection / ethernet.

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Debbie-TalkTalk
Support Team
In response to Antony9

on ‎20-04-2021 02:00 PM

Message 22 of 25

Hi Antony9

 

I'm sorry to hear this.

 

Does this also happen if you connect wired?

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Antony9
Popular Poster
In response to Divsec

‎20-04-2021 01:18 PM - edited ‎20-04-2021 01:26 PM

Message 23 of 25

@Divsec - Hi, yes, as far as I can see, it is only on the VPN. 

Antony9_0-1618921587490.png

 

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Divsec
Community Star

on ‎20-04-2021 01:11 PM

Message 24 of 25

Hi @Antony9 does this only happen when using vpn? 

I don't work here and all my opinions are my own.
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