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Dashboard in "My Account" not working

jwilliams12
Chatterbox
Message 4 of 4

I cannot see any of my information on the 'my account' - not previous bills, bill summary or my dashboard.  I cannot see end dates of contract or anything.

 

Please advise.

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3 REPLIES 3

martswain
Philosopher
Message 1 of 4

@jwilliams12 try using Chrome or Edge without any extensions, ad, pop-up or banner blockers active.

 

Customers using Opera and Brave are reporting issues on My Account.

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Arne-TalkTalk
Support Team
Message 2 of 4

Hi @jwilliams12

 

Thanks for your post

 

I can look into this but first, can you please update your community profile to include:

 

Name


Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


Regards

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Skynet_TX
Community Star
Message 3 of 4

Hi @jwilliams12,

 

What are you seeing, do you just get a blank screen, or some error / message ?

What kind of device are you accessing My Account from (a computer, phone etc) ?

Have you tried using a different browser ?

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