cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Disable wifi optimisation

evilnick
Popular Poster
Private Message TalkTalk
Message 26 of 26

Please could I have the wifi optimisation disabled on my router? The fact that the channel keeps changing means my network is not-working

0 Likes
25 REPLIES 25

Message 21 of 26

Hi evilnick,

 

Could you switch your router off, leave it off for 5 minutes, then swith back on and monitor to see if you are then still experiencing problems with your network. Please let us know how you get on


Thanks

Chris

0 Likes

Message 22 of 26

It's been a week now, so please could someone let me know when you will be able to give me the service that I have paid for? I'm very close to cancelling my subscription.

0 Likes

Message 23 of 26

No, that's fine, we'll let you know when we have more information

 

Chris

0 Likes

Message 24 of 26

Hi there,

 

Is there any additional information that I need to provide?

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 25 of 26

Hi evilnick

 

I'm really sorry to hear this.

 

I've asked our Devices Team to take a look at this for you and I will post back as soon as I have further information.

 

Thanks

 

Debbie