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Broadband help

For queries about your TalkTalk broadband service.

Does TalkTalk think there are issues in York or not?

Message 5 of 5

Two simple objective non-bespoke questions:

1) Is TalkTalk aware of any network issues/active faults in the York area?

2) And if so; where can I actually follow progress to understand what is going on?


Incorrect answers:
- Run a connection test via the My Connection page (the dashboard is broken, and support after 2 contacts and 1 engineer visit still communicates zero information)
- Check the Service Status dashboard (also communicates zero information and is useless because TalkTalk do not show historical events, and dont even put all events on there)

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4 REPLIES 4

Message 1 of 5

"I'm not aware of a specific issue" is all I am looking for thanks.

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Message 2 of 5

Morning,

 

I'm sorry for the delay. I'm not aware of a specific issue. I've run a test on the line now which is clear. Can I just confirm what specific issues you are experiencing with the connection at the moment? Is this related to the stability of the connection? 

 

Thanks

 

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Message 3 of 5

No.

I have two simple objective non-bespoke questions:

1) Is TalkTalk aware of any network issues/active faults in the York area?

2) And if so; where can I actually follow progress to understand what is going on?

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi,

 

Could you give a bit of information about the problems that you are experiencing

 

Do you have our UFO service?

Chris

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