Download speed much lower than guaranteed speed

[Yuyuan]

Hi,

My current order is the Fibre 150, but the download speed is quite lower than guaranteed speed.

The speed testing result is :

We've finished measuring your speed, and here are your results.

39.7 Mbps
Your average download speed
27.7 Mbps
Your average upload speed

and the download speed should be:

Minimum Guaranteed speed:

110.0 Mb/s

Typical download speed:

128.0 Mb/s - 147.0 Mb/s

Can you fix it?

Thanks for your help.

Best Regards,

Yuyuan

[Chris-TalkTalk]

Hi Yuyuan,

Is this our Future Fibre service or G.Fast?

Chris

[Gliwmaeden2]

Your thread is in a queue for attention, @Yuyuan and they will get to it shortly. 

Best not to post further before getting a response, to keep your thread moving forward in the workflow. 

[Yuyuan]

Can any staffs give me a reply?