Request from TalkTalk to book engineer

[csqwared]

Over the past two to three weeks I have had problems with connection dropping out intermittently, off for between 15mins and couple of hours. I initially tried re-setting router but problem persisted. I did a line test and Fault Tracker advised there was a fault (ref no REP-12631650) and TalkTalk are working on it.

I have now received a text  and email that a fault has been found and that I need to make an appointment for an Openreach engineer to visit because:

"we've discovered a fault in your area and need to send an engineer to your home to fix it"

The message gave a link to book the visit (talktalk.co.uk/bookengineer). I've not tried this link as I am suspicious of the message as the number seems to be related to some kind of scam.

Can anybody advise please?

Thanks

Carl

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[Michelle-TalkTalk]

Morning,

Thanks for keeping us updated and I'm glad to hear this 🙂

Thanks

[csqwared]

Hi Chris

Just for the sake of completeness and possible help to anybody reading this post.  Since I changed the micro-filter I have not noticed any connection issues at all so it seems likely that was the issue. I only found that by chance, doing something completely unrelated which meant I had to move the filter and noticed the connection re-instated, disappeared again when I moved it back.🤔

Thanks again for your time and help. Should the issue raise it's head again I'll post back.

Regards

Carl

[Chris-TalkTalk]

Yes Carl, that's no problem

Chris

[csqwared]

Hi

Could we delay the engineer appointment? I put a new microfilter on yesterday teatime and so far no connection issues. I'd like to leave it now for a day or two and see what happens.  If the problem reappears I'll come back to you. 

Thanks

Regards

Carl

[csqwared]

Re-entered details. Hope everything matches now.

Tks

Carl

[Chris-TalkTalk]

Hi Carl,

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

[csqwared]

I've responded to your PM and also set up a Telephone Pswd. I can confirm my mobile starts 0790 and ends 301. I've read the engineer's charges and confirm acceptance. We are usually free in afternoon between 1pm and 6pm.

Tks

Carl

[Chris-TalkTalk]

Hi Carl,

The potential charges are explained in the link in my previous post

Chris

[csqwared]

Thanks. Could you advise under what circumstances I would be charged and what the charges might be?

Carl

[Chris-TalkTalk]

Hi Carl,

If you'd like me to book the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
• Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris

[csqwared]

Lost connection again, currently using 4g mobile. How do we organise an engineer?

Thanks

Carl

[Chris-TalkTalk]

OK, no problem 🙂

Chris

[csqwared]

I'll wait a couple of days and if still an issue will get back to you.

Thanks Chris

Regards Carl

[Chris-TalkTalk]

OK thanks Carl. Do you want to monitor for a couple of days to see if the disconnections continue or do you want to book an engineer now?

Chris

[csqwared]

Last night seemed fine. Used up to 2200hrs no problem. Had an issue early this morning but running OK at minute.

Thanks

Carl

[Chris-TalkTalk]

OK thanks. How was your broadband service last night?

Chris

[csqwared]

No noise on line, good clear signal.

Carl

[Chris-TalkTalk]

Thanks for trying that Carl, did you notice if there was any noise on the line or was it clear?

Chris

[csqwared]

Yes. Have a dial tone and phone rings out and receives OK.

Carl

[csqwared]

Yes, I'll give it a try now.