Dying Router

[PaulBram]

I think my router is dying. Talktalk Wifi Hub. Its been fine for years but has started to keep rebooting itself. It started about three weeks ago. No change to the hardware or software that might have triggered it. Ive done all the checks. Reset. Reset to factory settings. Multiple times. Sometimes it stays up for a while but then does another reset. I usually have a NAS connected. It does the same whether its connected or not. I've done all the line tests, checked cables etc and the box is well ventilated and not hot.

Any other checks to try appreciated!

[nambuso-TT]

Perfect😊 I have ordered a new router for you, and it should be delivered in the next 2-3 working days.

[PaulBram]

Thank you. Address sent. 

[nambuso-TT]

Since you mentioned that the router is continually rebooting itself every hour. I will need to send you a new router, please test it and let us know how it that goes. Before sending the router I will need you to please confirm the address that you would like us to send the router to. Please send the address privately.

[nambuso-TT]

Okay thank you for letting me know.

[PaulBram]

Hi. Not at any specific time. It happens continually about every hour 

[nambuso-TT]

Okay thanks for letting me know and does this happen at the specific time of the day?

[PaulBram]

A minute or two like the normal booting process. 

[PaulBram]

A minute or two. It’s like the normal boot process. 

[nambuso-TT]

The rebooting lasts for how long?

[PaulBram]

No. It reboots and reconnects. The problem is that it keeps rebooting frequently. About hourly. My suspicion is it’s a hardware fault. 

[nambuso-TT]

So when the box reboots itself you are left with no connection?

[PaulBram]

Thank you. The status lights are ok orange then solid white when connected. The problem is the box keeps rebooting itself for no apparent reason. I’ve tried different sockets etc. 

[nambuso-TT]

Hi there @PaulBram. I am very sorry to hear this. I will look into this for you. Please confirm the status of the light in front of the router.

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you