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Broadband help

For queries about your TalkTalk broadband service.

Everything keeps going offline

Tomcat13
First Timer
Private Message TalkTalk
Message 11 of 11

Every day I find all my stuff that is connected to my WiFi has gone off line. It never happened before I changed to talk talk. If I’m away from home I can’t view any of my cameras until I come back and switch it off and on again. I’m fed up with it now. And wish I hadn’t changed. I’ve tried switching off the 5g incase it was interfering with things on the other band but it made no difference. My phone disconnects as well so I have no WiFi calling. It’s just not acceptable. Any advice on what I can do. 

T Taylor
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10 REPLIES 10

Message 2 of 11

Ok thanks Chris 👍

T Taylor
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Message 3 of 11

I've started the upgrade, it should complete in a few minutes, please don't switch off your router


Chris

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Message 4 of 11

OK I'll do it now. Yes, it's done from our end

 

Chris

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Message 5 of 11

Yes that’s fine. Is it all done from your end. 

T Taylor
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Message 6 of 11

OK, is it OK to do it now, the router will lose the internet connection for a few minutes?

Chris

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Message 7 of 11

Hi Chris. Yes I’ll try anything to solve the issue as it’s getting very annoying now. I went off again last night and nothing would connect, I tried to do a speed test but it just kept hunting to find a provider. 

T Taylor
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Message 8 of 11

Hi Tomcat13,

 

Thanks for updating your profile. There's another router firmware version available, do you want to give it a try?

Chris

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Message 9 of 11

Hi chis. I’ve updated my details as requested. 

T Taylor
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 10 of 11

Hi Tomcat13,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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