For queries about your TalkTalk broadband service.
yesterday
Every day I find all my stuff that is connected to my WiFi has gone off line. It never happened before I changed to talk talk. If I’m away from home I can’t view any of my cameras until I come back and switch it off and on again. I’m fed up with it now. And wish I hadn’t changed. I’ve tried switching off the 5g incase it was interfering with things on the other band but it made no difference. My phone disconnects as well so I have no WiFi calling. It’s just not acceptable. Any advice on what I can do.
9 hours ago
No problem
Chris, Community Team
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9 hours ago
Ok thanks Chris 👍
10 hours ago
I've started the upgrade, it should complete in a few minutes, please don't switch off your router
Chris
Chris, Community Team
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10 hours ago
OK I'll do it now. Yes, it's done from our end
Chris
Chris, Community Team
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11 hours ago
Yes that’s fine. Is it all done from your end.
12 hours ago
OK, is it OK to do it now, the router will lose the internet connection for a few minutes?
Chris
Chris, Community Team
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12 hours ago
Hi Chris. Yes I’ll try anything to solve the issue as it’s getting very annoying now. I went off again last night and nothing would connect, I tried to do a speed test but it just kept hunting to find a provider.
13 hours ago
Hi Tomcat13,
Thanks for updating your profile. There's another router firmware version available, do you want to give it a try?
Chris
Chris, Community Team
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yesterday
Hi chis. I’ve updated my details as requested.
yesterday
Hi Tomcat13,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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