No internet, light keeps flashing orange and white

[Lpayne]

I reported this problem to talktalk on the 19th December (Thursday) they said there was a problem and an engineer will try and fix it in 2-3 days. We finally get an update yesterday saying the engineer has been out and we hope they've fixed the problem, that has not happened, the light is still flashing orange and white, turn it on on the router and at the plug doesn't do anything neither does resetting the box. I spoke to 'customer service' yesterday, and they pretty much said they have no idea what's going on and why it's not working and 'order management' would ring me today. Low and behold, I've received no phone call at all and feel like I'm going round in circles trying to get a problem fixed when no one actually knows what the problem is... 

[Chris-TalkTalk]

Hi Lpayne,

Just a quick update to let you know that our provisioning team are working on this. I'll let you know when I have any more information 

Chris

[Chris-TalkTalk]

OK, no problem 🙂

I'll get back to you when I have an update

Chris

[Lpayne]

I don't even know what the ONT is 🤣 

[Chris-TalkTalk]

OK  thanks, its just with you calling it a box and not the router I just wanted to make sure that you wasn't referring to an ONT attached to the wall

Chris

[Lpayne]

That's the one,  it's what they told me to do on the talktalk chat, hold the small button in the back with a pen for 30 seconds, the light turned orange for a moment then went back to flashing orange and wwhite. Even having it turned off over night did nothing... 

[Chris-TalkTalk]

Hi 8weatherRB,

Can you please start your own topic and we'll be happy to help

Chris

[8weatherRB]

I have had the same sort of problem with Wi-Fi , loss of power and intermittent flashing lights. Also , unless I unplug my cctv  Ethernet cable I cannot get Wi-Fi at all.  I have spent hour after hour speaking to people I cannot understand and also the bot to no avail . This has been ongoing since before Christmas and even an engineer couldn’t help. I’m at my wits end  !!

[Chris-TalkTalk]

Hi Lpayne,

Could I just ask, in your first post you say that you reset the box, what did you mean exactly, did you mean the router?

Chris

[Chris-TalkTalk]

OK thanks. I'll pass this over to our provisioning team and ask them to take a look. I'll let you know when I receive an update

Thanks

Chris

[Lpayne]

No, we haven't had a land line for 2 years 

[Chris-TalkTalk]

Is there anyway that you can borrow a handset to check the line?

Chris

[Lpayne]

We don't have a landline. We have a number but not the handset 

[Chris-TalkTalk]

Hi Lpayne,

Could I just ask, is your telephone service working OK, do you have a dial tone?

Chris

[Lpayne]

Hi Chris. Do we have any idea what .might be happening with my internet?

[Lpayne]

Hi Karl, that's lovely, thank you

[Karl-TalkTalk]

Hi

Chris has escalated this internally however there may be slight delay with the new year bank holiday.

Thanks  

Karl. 

[Lpayne]

Hi Chris, after nearly an hour on the phone last week talking to multiple different people I still have no assurance when my internet will actually be on or what's going to be done about it...

[Chris-TalkTalk]

Hi Lpayne,

How are you getting on, have you spoken to anyone since your last post?

Chris

[Lpayne]

I think I've done it, I got a bit turned around but I'm pretty sure it's done.

[Gliwmaeden2]

@Lpayne, you need to scroll down the profile information to find the button to SAVE CHANGES.