I reported this problem to talktalk on the 19th December (Thursday) they said there was a problem and an engineer will try and fix it in 2-3 days. We finally get an update yesterday saying the engineer has been out and we hope they've fixed the problem, that has not happened, the light is still flashing orange and white, turn it on on the router and at the plug doesn't do anything neither does resetting the box. I spoke to 'customer service' yesterday, and they pretty much said they have no idea what's going on and why it's not working and 'order management' would ring me today. Low and behold, I've received no phone call at all and feel like I'm going round in circles trying to get a problem fixed when no one actually knows what the problem is...
