No internet, light keeps flashing orange and white

[Lpayne]

I reported this problem to talktalk on the 19th December (Thursday) they said there was a problem and an engineer will try and fix it in 2-3 days. We finally get an update yesterday saying the engineer has been out and we hope they've fixed the problem, that has not happened, the light is still flashing orange and white, turn it on on the router and at the plug doesn't do anything neither does resetting the box. I spoke to 'customer service' yesterday, and they pretty much said they have no idea what's going on and why it's not working and 'order management' would ring me today. Low and behold, I've received no phone call at all and feel like I'm going round in circles trying to get a problem fixed when no one actually knows what the problem is... 

[Lpayne]

I think I've done it, I got a bit turned around but I'm pretty sure it's done.

[Gliwmaeden2]

@Lpayne, you need to scroll down the profile information to find the button to SAVE CHANGES. 

[Chris-TalkTalk]

Thanks but could you also add your TalkTalk home telephone number or account number

Chris

[Lpayne]

The WhatsApp message bot thing has ignoring me for last half an hour.

[Lpayne]

Hi Chris, I've updates the profile. I am talking to WhatsApp tabout this but I've had no reply from them for about half an hour.

[Chris-TalkTalk]

Hi Lpayne,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris