For queries about your TalkTalk broadband service.
on 13-11-2024 09:57 AM
Every day I find all my stuff that is connected to my WiFi has gone off line. It never happened before I changed to talk talk. If I’m away from home I can’t view any of my cameras until I come back and switch it off and on again. I’m fed up with it now. And wish I hadn’t changed. I’ve tried switching off the 5g incase it was interfering with things on the other band but it made no difference. My phone disconnects as well so I have no WiFi calling. It’s just not acceptable. Any advice on what I can do.
9 hours ago
Hi Chris. I’m afraid I’m having problems again with all my stuff disconnecting from the WiFi. It’s been fine for a few day but suddenly it’s just disconnecting all the time again. This is very frustrating. I’ve also noticed my TV pixelating which shouldn’t be happening with fibre.
Monday
That's great news Tomcat13, thanks for letting me know 🙂
Chris
Chris, Community Team
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Monday
Hi Michelle. I’m delighted to say everything has been fine. I haven’t had anything go offline all weekend and I haven’t had to restart the WiFi at all. So hopefully it’s sorted. I’ll update again further down the line but for now thanks for your help 😊
Monday
Good morning,
How has your connection been over the weekend?
Thanks
Michelle
Friday
Hi Chris. I don’t know what’s changed but nothing went off last night. I haven’t had to restart the WiFi this morning. I’ll see how it performs now over the weekend. Thanks 👍
Friday
Hi Tomcat13,
How are you getting on, have you noticed any improvement?
Chris
Chris, Community Team
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on 14-11-2024 12:03 PM
No problem
Chris, Community Team
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on 14-11-2024 11:44 AM
Ok thanks Chris 👍
on 14-11-2024 11:35 AM
I've started the upgrade, it should complete in a few minutes, please don't switch off your router
Chris
Chris, Community Team
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on 14-11-2024 11:31 AM
OK I'll do it now. Yes, it's done from our end
Chris
Chris, Community Team
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on 14-11-2024 09:39 AM
Yes that’s fine. Is it all done from your end.
on 14-11-2024 08:44 AM
OK, is it OK to do it now, the router will lose the internet connection for a few minutes?
Chris
Chris, Community Team
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on 14-11-2024 08:41 AM
Hi Chris. Yes I’ll try anything to solve the issue as it’s getting very annoying now. I went off again last night and nothing would connect, I tried to do a speed test but it just kept hunting to find a provider.
on 14-11-2024 08:11 AM
Hi Tomcat13,
Thanks for updating your profile. There's another router firmware version available, do you want to give it a try?
Chris
Chris, Community Team
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on 13-11-2024 05:23 PM
Hi chis. I’ve updated my details as requested.
on 13-11-2024 10:00 AM
Hi Tomcat13,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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