Fault REP-14011207

[DesRiding]

After running a line check on the 19th Feb due to my phone not working the above fault code was generated. I have not had an update since. The case is still marked as open.

Has my case been followed up?

[Michelle-TalkTalk]

Hi Des,

Do you still need help with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi DesRiding,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.