Broadband help

Mhammy · ‎24-02-2024

I had a problem with Internet connection, now I have connection I cannot get talk talk to come and change faulty socket, but keep sending bills for all the time I was without Internet, but cannot get anyone to speak to, ????

Anonymous · ‎28-02-2024

Morning,

Do you still need assistance with this?

Thanks

Michelle

Debbie-TalkTalk · ‎26-02-2024

Hi Mhammy

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

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Gliwmaeden2 · ‎24-02-2024

I'll move this to the Broadband message board for you, @Mhammy, as this is not about email problems.

If you had no internet for an extended period, after it's resolved you should receive compensation within 30 days:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Complete your community forum profile details for TT staff to identify your account. Add your Talktalk landline number/ account number in the Personal Information area of your profile. Go via your avatar/name; settings; from the drop down menu: Personal Information. SAVE CHANGES.

Staff will reply after the weekend.

If you need help sooner, call 03451 720088 before 6pm today or use Chat.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.