Broadband

[Mhammy]

I had a problem with Internet connection, now I have connection I cannot get talk talk to come and change faulty socket,  but keep sending bills for all the time I was without Internet,  but cannot get anyone to speak to,  ????

[Michelle-TalkTalk]

Morning,

Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Mhammy

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

[Gliwmaeden2]

I'll move this to the Broadband message board for you, @Mhammy, as this is not about email problems. 

If you had no internet for an extended period, after it's resolved you should receive compensation within 30 days:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Complete your community forum profile details for TT staff to identify your account. Add your Talktalk landline number/ account number in the Personal Information area of your profile. Go via your avatar/name; settings; from the drop down menu: Personal Information. SAVE CHANGES. 

Staff will reply after the weekend. 

If you need help sooner, call 03451 720088 before 6pm today or use Chat.