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Broadband help

For queries about your TalkTalk broadband service.

Fault REP-14011207

DesRiding
First Timer
Private Message TalkTalk
Message 4 of 4

After running a line check on the 19th Feb due to my phone not working the above fault code was generated. I have not had an update since. The case is still marked as open.

Has my case been followed up?

D J Riding
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Des,

 

Do you still need help with this?

 

Thanks

 

Michelle

 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi DesRiding,

 

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and update you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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