We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Fault log inactive

Peter164
First Timer
Private Message TalkTalk

on ‎07-10-2024 04:39 PM

Message 2 of 2

Every time I try to test my line or speed I'm informed I can't because a case is already active. The case number is REP 14823491.

Labels:
0 Likes
1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎08-10-2024 06:11 AM

Message 1 of 2

Hi Peter164,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes
© TalkTalk 2024