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Fault reference number REP-11375893

jace777
Conversation Starter
Message 15 of 15

Please help urgent thank you Jace!

JASON
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14 REPLIES 14

jace777
Conversation Starter
Message 1 of 15

i will try that again thank you again Keith!

JASON
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KeithFrench
Community Star
Message 2 of 15

Hi @jace777 

 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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jace777
Conversation Starter
Message 3 of 15

Yes thanks keith again,heres the info Sir! 

Device Type:DG8041W
Description:EchoLife DG8041W Home Gateway
JASON
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KeithFrench
Community Star
Message 4 of 15

Hi @jace777 

 

@Michelle-TalkTalk has asked me to help you with these wireless issues.

 

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 5 of 15

Hello,

 

@KeithFrench - Would you be able to offer any assistance with the wireless connection please?

 

Thanks

 

jace777
Conversation Starter
Message 6 of 15

Yes Chelle it varies.Which numbers do you suggest thanks again Jace!

JASON
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Message 7 of 15

Morning,

 

Thanks for confirming. Have you also tried a few different wireless channels to see how the stability compares?

 

Thanks

 

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jace777
Conversation Starter
Message 8 of 15

Always wireless sorry Michelle yes!

JASON
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Message 9 of 15

Morning,

 

Can I just confirm, are you connected wired or wireless when this happens?

 

Thanks

 

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jace777
Conversation Starter
Message 10 of 15

Yes but still can be off.

JASON
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Message 11 of 15

Morning,

 

Thanks for confirming. The line test is clear and the connection looks stable for 3 days. Can I just confirm, what lights are currently on the router? Are you connected wireless?

 

Thanks

 

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jace777
Conversation Starter
Message 12 of 15

Internet off 15 hours as shown on link.Very patchy intermittent the last week or more too. thank you Jace!

JASON
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Chris-TalkTalk
Support Team
Message 13 of 15

Hi Jace77,

 

Could you give a brief description of the issue and we'll be happy to look into it for you

Chris

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Gliwmaeden2
Community Star
Message 14 of 15

@jace777, you'll need to be more specific about what this fault is.

 

There's a chance that some community members may be able to offer advice, but Talktalk's professional staff won't be back before Monday.

 

Over the weekend, you can reach Talktalk during the hours published here:

 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Gliwmaeden2, a fellow customer.