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Broadband help

For queries about your TalkTalk broadband service.

Faulty Broadband router

Swift/10
Chatterbox
Private Message TalkTalk
Message 5 of 5

I am a new customer who received a faulty router over a week ago.  I sent an email today pointing out that despite phoning, using the 'chat' and speaking to an engineer, nothing has been done.  I don't want to 'chat' on line again, I don't want to 'call' again, so I would like to know whether my email will be read and dealt with?

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4 REPLIES 4

Message 1 of 5

Hi Swift/10

 

Please can you click on your Community Username, then click on view/manage this users settings, then click on personal information.

 

Once you have added your details then click the save changes button at the bottom of the page.

 

Thanks

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Swift/10
Chatterbox
Private Message TalkTalk
Message 2 of 5

Yes please - I still need help, but how do I add my name and email to Community Profile?

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Message 3 of 5

Hi Swift/10

 

Do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi Swift/10

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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