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Broadband help

For queries about your TalkTalk broadband service.

Fibre 65 speed

ADivers830
First Timer
Private Message TalkTalk

on ‎29-10-2024 08:49 AM

Message 4 of 4

Can anyone tell me how I can get through to someone to explain that I am paying for Fibre 65 and should get a minimum of 52Gb speed. My account says I should only get 22Gb as if I am on the lower band. I complain and they check the line and say there is a fault and open reach will be calling out to check it. But I think it is a case that they have set up my account wrongly. Charging for Fibre 65 but only giving the non-fibre speed. Anyone know how to resolve this? 

Thank you

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to ADivers830

on ‎29-10-2024 10:59 AM

Message 1 of 4

Hi @ADivers830 

 

Thank you. Can I just check, did you migrate over from Shell? (part of the Shell migration)

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ADivers830
First Timer
Private Message TalkTalk

on ‎29-10-2024 10:52 AM

Message 2 of 4

I now have.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎29-10-2024 08:51 AM

Message 3 of 4

Hi @ADivers830 

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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