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Broadband help

For queries about your TalkTalk broadband service.

Free upgrades from Fibre 35

freelander303
Conversation Starter
Private Message TalkTalk

on ‎08-06-2022 08:01 PM

Message 4 of 4

I have Fibre 35 and I'm trying to find out whether I can access the free upgrades that people on the community keep referring to. I'm due a contract renewal in a few weeks and tried to contact TT via Live Chat as I don't hear too well. Problem is there doesn't seem to be a working link to Live Chat.

 

Can anyone tell me how I determine what broadband speed is available in my area and how to get Live Chat working so I can talk to Talktalk?

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
In response to freelander303

on ‎09-06-2022 06:39 AM

Message 1 of 4

Morning,

 

Thanks for the update and I'm glad to hear that the Live Chat team have resolved this for you.

 

Thanks

 

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freelander303
Conversation Starter
Private Message TalkTalk

on ‎08-06-2022 09:49 PM

Message 2 of 4

Thank you for the reply. I have some relatives who have been offered "faster" broadband at no extra cost.

 

Live chat resolved - it was caused by a Malware tracing programme and has now been sorted.

 

Thank you very much.

ferguson
Community Star
Private Message TalkTalk

on ‎08-06-2022 08:10 PM

Message 3 of 4

"Free upgrades" to what? Live chat works as long as you are not using a particularly restrictive browser and make sure that pop ups and redirects are allowed. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - TalkTalk Help & Support
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